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Customer messages

Tracker sends customers a message when:

  • a visit is booked, with the tracking link (you can turn this off per visit);
  • the operative sets off, with the arrival time;
  • a visit is cancelled.

Our emails (every plan)​

With Email from us, customers with an email address get these from Tracker, named after your organisation. Visits without an email still have a link you can copy and send yourself.

Your own messaging (webhook)​

To send by text message or WhatsApp, or through your own email service and branding, choose Our own messaging system in Settings and give your webhook's URL. Tracker then posts each message to you with the customer's details and the tracking link, signed so you can check it came from us. See Webhooks.

Message log​

Settings → Recent messages lists each message: who it went to, which template, and whether it was sent, skipped (no email address) or failed.